Support
Support
Updated August 31, 2026
How to reach Poimandres for account, technical, and billing questions.
Contact
For account, technical, or content questions, contact support@poimandres.app.
If you use the Telegram bot, you can also reach us through the account channel you linked it with.
Billing support
For checkout, invoice, tax, refund, or subscription-management questions, contact Poimandres support first.
Whop provides checkout, payment processing, subscription management, and supported tax handling. For payment-layer issues such as unrecognized charges, duplicate payments, payment-processing errors, or currency-conversion errors, Whop may investigate and process corrections through the original payment method.
For product, access, cancellation, or refund-policy questions, Poimandres remains your first contact.